Phaser 4500 Support Knowledge Base

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Step 1

Verify the printer's power source

Solution: Isolate the printer to eliminate all other possible causes

Networks and peripheral devices can cause a wide range of unusual symptoms. To verify that the problem you are experiencing isn't being caused by the printer, perform the following steps.

1. Turn off the printer.
2. Disconnect all cables from the back of the printer, except for the power cord.
3. Check and reseat the configuration card if installed.
4. Turn the printer on and print any internal page from the printers front panel. A Menu Map, or any other page will do. If the page prints the symptom is likely caused by one of the network or peripheral connections and it is not a printer hardware problem.

Solution: Isolate the base printer to eliminate possible causes

Networks and peripheral devices can cause a wide range of unusual symptoms. To verify that the problem you are experiencing isn't being caused by the printer or one of its options, perform the following steps.

1. Power the printer off and disconnect all cables except power. Turn the printer on and print an internal test page to be sure the printer operates correctly.

2. If unable to print the test page, power off the printer. Remove one customer installable option at a time such as a duplex unit, offset stacker, lower tray, hard drive or additional memory. Power on the printer and print a test page.

If the printer recovers after removing an option, install the remaining options that were removed in previous steps one at a time.

Contact your local service provider for service or replacement of the option or if the problem was not resolved.

Solution: Turn the printer off, wait 30 seconds and turn the power back on

Cycle Power

• Turn the printer off, wait approximately 30 seconds and then turn the power back on.